Privacy notice

Template: this page is a starting point. Replace the text in [square brackets] and have it checked by someone qualified before the site goes live.

Who we are

Capable Again ([REGISTERED ADDRESS], [CHARITY OR COMPANY NUMBER]) is responsible for your personal information. You can contact us at info@capableagain.com.

What we collect

• Contact details you give us, such as your name, phone number and email address.
• What you choose to tell us during conversations, which may include information about your health.
• Messages you send through WhatsApp or email.
• [Any website analytics or cookies you use — remove this line if none.]

How we use it

We use your information to provide peer support, to get back to you when you contact us, and to improve our service. We will never sell your information.

Our lawful basis

[Explain the lawful basis under UK GDPR for each use — for example consent or legitimate interests — and the condition you rely on for health information.]

Confidentiality and safety

We keep what you tell us confidential. We would only share information without your permission if we believed you or someone else was at serious risk of harm, or if the law required us to.

Who we share it with

[List any third parties, such as WhatsApp (Meta), or your email provider, and why.]

How long we keep it

[Say how long you keep records, for example “for [NUMBER] months after your last contact”.]

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, and to object to how we use it. Contact info@capableagain.com to make a request.

If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office (ICO).

Changes to this notice

Last updated: [DATE].