1 Introduction
These Terms of Service ("Terms") govern your use of the Capable Again website (the "Site") and all services provided by Im Minded Ltd ("we", "us", "our"), including our assistive technology products, workplace coping strategy sessions, and telephone-based eligibility consultation service.
By accessing our Site, submitting an enquiry form, requesting a telephone call, or purchasing any of our services, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree, you must not use our services.
These Terms should be read alongside our Privacy Policy, which is incorporated into these Terms by reference.
2 About Us
Im Minded Ltd is a company registered in England and Wales. We specialise in providing workplace accessibility support through assistive technology and evidence-based coping strategy training for individuals with disabilities, long-term health conditions, or neurodivergent needs.
If you need to contact us for any reason relating to these Terms, please use the details in Section 16.
3 Our Services
We provide the following services to individuals in the United Kingdom:
Supply, demonstration, and support of software and hardware tools designed to help individuals manage workplace challenges arising from disability, health conditions, or neurodivergence.
One-to-one coaching and training sessions that equip individuals with evidence-based techniques to manage workplace difficulties and build resilience.
A free initial telephone consultation, requested via our online form, to assess whether our services are a suitable fit for your needs and circumstances.
Advice and support in navigating funding schemes such as Access to Work, and assistance preparing supporting documentation where appropriate.
All services are subject to an eligibility assessment. We reserve the right to decline to provide services where we determine our offering is not a suitable match for your needs, or where capacity does not permit.
4 The Eligibility Process
Our services begin with a telephone-based eligibility consultation. To request this call, you must complete our online enquiry form, which asks for your name, contact details, employment information, a description of your workplace symptoms or challenges, and preferred date and time of a call back.
Submitting the Form
- You confirm that all information provided is accurate, complete, and your own.
- You must be aged 18 or over to submit an enquiry form.
- Submission of the form does not constitute a contract for services — it is a request for an initial assessment only.
The Telephone Call
- We will aim to contact you on the day and time you specify for a call back, at the telephone number you have provided.
- The eligibility call is conducted by a trained Capable Again advisor and typically lasts 15–30 minutes.
- We may request that you provide additional information or documentation following the call to complete the assessment.
- Calls may be recorded for quality and training purposes. You will be informed of this at the start of the call.
No Obligation
The eligibility call is free and carries no obligation to purchase. We will only recommend services we genuinely believe are right for you.
5 Using Our Website
You may use our website for lawful purposes only. By using our Site, you agree that you will not:
- Use the Site in any way that violates any applicable local, national, or international law or regulation.
- Transmit any unsolicited or unauthorised advertising or promotional material, or any form of spam.
- Knowingly transmit any data, or send or upload any material that contains viruses, trojans, worms, or other harmful code.
- Attempt to gain unauthorised access to any part of the Site or its related systems or networks.
- Reproduce, duplicate, copy, or resell any part of our Site in contravention of these Terms.
- Submit false, misleading, or fraudulent information via any form or enquiry.
We reserve the right to restrict or terminate your access to the Site at any time without notice if we believe you are in breach of these Terms.
6 Payments & Fees
The telephone eligibility consultation is provided free of charge. If you proceed to purchase services following your assessment, the following terms apply:
- Pricing: All fees will be clearly communicated to you prior to any purchase. Prices are stated in Pounds Sterling (GBP) and are inclusive of VAT where applicable.
- Invoicing: For services funded through Access to Work or similar schemes, invoices will be issued in the format required by the relevant funding body.
- Payment terms: Unless otherwise agreed in writing, payment is due within 14 days of the invoice date.
- Late payment: We reserve the right to charge statutory interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998.
- Funded services: Where your services are funded in whole or in part by a third party (e.g. Access to Work), you remain responsible for any portion of fees not covered by that funding.
7 Cancellations & Refunds
Cancelling a Session or Appointment
- You may cancel or reschedule a booked session by contacting us at least 48 hours in advance at no charge.
- Cancellations made with less than 48 hours' notice may be subject to a cancellation fee of up to 50% of the session cost.
- Cancellations made with less than 24 hours' notice or non-attendance without prior notice may be charged at the full session rate.
Consumer Cooling-Off Rights
If you are a consumer (purchasing outside of a business context), you have the right to cancel a contract for services within 14 calendar days of agreeing to the contract, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving any reason.
If you request that services begin during the 14-day cooling-off period and then choose to cancel, we may charge you for the proportion of services already delivered.
Refunds
- Refunds for services not yet delivered will be issued within 14 days of a valid cancellation.
- Refunds for funded services will be returned to the funding body as appropriate.
- We do not offer refunds for services already completed unless there has been a material failure on our part.
Access to Work Bookings
If your services are funded via Access to Work, cancellation and refund terms may also be subject to the conditions of your award letter. Please review these carefully before cancelling.
8 Intellectual Property
All content on this Site — including but not limited to text, graphics, logos, icons, images, audio clips, training materials, and software — is the property of Im Minded Ltd or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws.
- You may access and view our website content for your own personal, non-commercial use only.
- You must not reproduce, redistribute, republish, download, display, post, or transmit any content from this Site in any form or by any means without our prior written consent.
- Training materials, session handouts, and resources provided during sessions are licensed to you for personal use only and may not be shared, reproduced, or resold.
- Any feedback, suggestions, or ideas you provide to us may be used by us freely without obligation to you.
9 Limitation of Liability
To the fullest extent permitted by law, Im Minded Ltd excludes all liability for any loss or damage arising out of or in connection with your use of our Site or services, including but not limited to:
- Any indirect, consequential, special, or incidental losses.
- Loss of income, revenue, business, profit, contracts, anticipated savings, data, goodwill, or wasted management time.
- Any reliance placed on the content of our Site or services.
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any liability that cannot be excluded or limited under applicable UK law, including the Consumer Rights Act 2015 where you are a consumer.
Where we are liable to you, our total aggregate liability in connection with any single event or series of related events shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.
10 Not a Medical Service
Important Health Disclaimer
Im Minded Ltd is not a medical, clinical, or therapeutic service provider. Our services do not constitute medical advice, diagnosis, or treatment of any kind.
Our assistive technology products and coping strategy sessions are workplace support and educational tools only. They are designed to help individuals manage the impact of their condition in a work environment and are not a substitute for professional medical, psychological, or clinical care.
- We do not employ doctors, psychologists, therapists, or clinical professionals in the delivery of our services.
- Nothing communicated to you during an eligibility call, session, or in any written materials should be interpreted as medical advice.
- You should always consult a qualified healthcare professional for advice about your health, condition, or treatment.
- If you are experiencing a mental health crisis or urgent health concern, please contact your GP, NHS 111, or emergency services immediately.
11 Third-Party Links & Services
Our Site may contain links to third-party websites, resources, or services (for example, Access to Work, assistive technology vendors, or scheduling tools). These links are provided for your convenience and information only.
- We have no control over the content or availability of third-party sites and accept no responsibility for them.
- Linking to a third-party site does not imply our endorsement of that site, its content, or its operators.
- Your use of third-party sites is governed by their own terms and privacy policies, which we encourage you to read.
- We may use third-party software tools (e.g. scheduling or video call platforms) to deliver our services. Your use of these tools is also subject to the relevant third-party terms.
12 Termination
Either party may terminate a service agreement by giving reasonable written notice. We reserve the right to immediately suspend or terminate your access to our services in the following circumstances:
- You are in material breach of these Terms and have not remedied that breach within 7 days of written notice.
- You provide false, misleading, or fraudulent information at any stage of the enquiry or service process.
- Your conduct towards our staff is abusive, threatening, or otherwise unacceptable.
- Payment has not been received and remains overdue by more than 30 days.
Upon termination, any outstanding fees for services already delivered will remain payable. Provisions of these Terms that by their nature should survive termination (including Sections 8, 9, and 14) will continue to apply.
13 Assignment and Business Transfer
We may assign, novate, transfer, subcontract, or otherwise deal with any of our rights and obligations under these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganisation, sale of assets, financing transaction, or transfer of business operations.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
Where required by law, we will give you notice of any transfer to a successor entity. Any permitted successor will be entitled to enforce these Terms as if it were the original contracting party.
14 Governing Law & Disputes
These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.
Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute arising from these Terms or your use of our services.
Complaints Procedure
If you have a complaint about our services, we encourage you to contact us in the first instance so we can try to resolve it informally. We aim to acknowledge all complaints within 3 working days and provide a full response within 20 working days.
If you are a consumer and we are unable to resolve your complaint, you may have the right to refer the matter to an Alternative Dispute Resolution (ADR) scheme or the courts.
15 Changes to These Terms
We may revise these Terms at any time by updating this page. Changes will take effect from the date they are posted. If we make a material change that significantly affects your rights, we will notify active service users by email.
- The "Last updated" date at the top of this page will always reflect when the Terms were most recently revised.
- Your continued use of our Site or services after changes are posted constitutes your acceptance of the revised Terms.
- If you do not agree to a revised version of the Terms, you should stop using our services and notify us accordingly.
16 Contact Us
If you have any questions about these Terms, wish to raise a complaint, or need to contact us for any other reason, please get in touch using the details below.